Frequently Asked Questions
Everything you need to know about your SmokingCats experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 10-21 business days.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.
Are the materials used in your products eco-friendly?
Yes, SmokingCats is committed to sustainability. We prioritize ethically sourced materials and use recyclable packaging whenever possible to minimize our environmental paw-print.
How can I track my package?
Once your order ships, you will receive an email containing a tracking number and a link to our carrier's website so you can monitor your delivery in real-time.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Do you offer wholesale opportunities?
Absolutely! If you are interested in stocking SmokingCats products in your retail store, please reach out to our sales department via the 'Contact Us' page for wholesale pricing.